In May 2016, Epix will celebrate its 25th birthday and is looking forward to the next 25 years. Whilst other software companies have been complaining about the recession and cutting back their activities, Epix had been busy producing their next round of products including the new Refrigeration and Air-conditioning specialised asset maintenance system. Most of our products are developed to satisfy real business needs – to help our customers not only survive in these difficult time, but to prosper.
Unlike some companies who are always looking for the next sale, Epix truly value their customers and work hard to build the long-term relationships which have been the key to our continued survival through the ups-and-downs of the last 20 years. Throughout our history much of our business has come by word–of–mouth or recommendation. So what makes us so special?
We take the time to understand our customer's businesses and we never forget that technology is just a tool – to enable companies to work quicker, better, smarter. We take a holistic approach to see where technology could remove redundant tasks, get rid of double handling, eliminate paperwork, provide better information – and most of all, we make it easier to use.
Some companies claim to specialise in everything but Epix has decided to concentrate on just a few markets where it can build up real expertise. This means that we not only bring our technical expertise to the table, we also bring a raft of experience built up over the years working with companies similar to yours.
All our applications are developed in house. This means we can keep them continually updated to suit the business needs of our customers without having to wait for a third party to 'get round to' producing an upgrade – and we can continually develop new products – not for their own sake but so we can equip our customers with the tools they need to stay ahead of their competition.
In the unlikely event of a problem with our software we can 'get under the hood' and fix it with the minimum delay – none of the finger pointing and delay that plagues systems written by multiple vendors.
All our developers are directly employed and work on our premises – we don't use contractors. This means we can respond very quickly to urgent requests and have full control of the development and support processes.
Our developers come from different backgrounds but they are all passionate about technology. They are determined to be the best and take it quite personally if anyone finds a fault with something they have written. We encourage them to be innovative and spend time looking for good ideas, new tools and better techniques.
All our products are being continually developed and enhanced – not only to fix bugs, but also to make use from our customers' ideas to improve the products. This benefits our relationship with you by stimulating and encouraging open discussion about the development road map as well as regularly providing new features to all our customers and allowing us to maintain a common base product for everyone.