Feature Focus - Show Absence Bookings within the Mobile App

By Chris, one of our implementation team (September 2019)

(We are always listening to our customers' requests for new features. Today's focus is on a fairly simple change to the mobile app to support a feature that has been part of engineer booking and allocation in the back office for over 10 years. Stangely nobody ever asked us to do this before....)

A recent request we've had from a couple of customers is the ability to view absences/'other busy' appointments on the mobile device. Ideal to remind an operative when they are supposed to be at the dentist or when they are on a training course.

There is not extra work involved for users to get these transferred to the engineers. An absence booking is created in the normal way in the back office using the diary:

When the operative dials in on their device they will see the absences on their Places to Go screen just as they do with jobs:

Operatives don't need to accept these as they are not 'jobs', they are simply there as a reminder.

This new feature is controlled by a system option and subject to your PDA app build being sufficiently up to date.

(To enable this feature your back-office system needs to be on r20190822 or later, and your mobile app needs to be after 1st August - if you need an update then please get in touch)

NextOctober Team Building - Escape Room


Communicating with other systems is often required, and we're upto the task.


Job Control

Developed since 1991, our software increases efficiency, visibility and control throughout the lifetime of a job.


Mobile Working

Engineered from the ground up as a tool for responsive repairs and servicing on a high–performance platform.



Follow Us



Our Vision

  • Provide a secure future for our staff.
  • Benefit our customers and help them to succeed, except where this conflicts with the first law.
  • Have fun, so long as this does not conflict with the first and second laws.

These laws serve us well because by having a team who know that their security is the most important thing to us they feel safe so that they can focus on helping our customers and solving problems; by benefiting our customers and helping them to succeed we build long relationships that shape our future too; and by having fun we make sure that our team is enthusiastic and ready to innovate every day.