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Maintenance
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Markus® Web-Based Maintenance is a comprehensive end-to-end control system, covering the life-cycle for a job from the initial fault report to the customer satisfaction survey. Designed to operate on both the Internet and company Intranets, the software utilises robust server technology, whilst functioning within the common web browsers. With collaborative efforts in mind, this system was written for all who may be involved, from contractors to clients, to allow maintenance companies to process orders with maximum control through minimal effort. Markus is a multi-faceted control system that features:
Supplementary features include appointment handling, work allocation, job costing, stock control, purchasing and bonus pay calculation. Whilst this system was designed as a whole, we are happy to discuss full or partial solutions that require interfacing with other systems or bespoke development. We at EPiX Systems believe that the real measure of success is the ultimate satisfaction of the customers. As a result, our systems are designed to reduce time spent on administrative processes to allow employees to deliver an improved service. Many other industries have no qualms taking full advantage of technology to meet their clients' expectations. There is no reason why we cannot do the same.
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