News

Christmas/New Year Opening Times

Bytemark

Posted December 23rd, 2019

You can get in touch with us throughout the new year period - our calls will be taken by our out of hours call handlers even when we aren't here, and all messages are passed on to Mike, Ian, and Stephen.

Our office opening times over the holiday period are:

23/12/201908:00 - 16:30 as normal
24/12/201908:00 - 12:30
25/12/2019 Closed
26/12/2019 Closed
27/12/2019 08:00 - 16:30 as normal
 
30/12/2019 08:00 - 16:30 as normal
31/12/2019 08:00 - 12:30
01/01/2019 Closed
02/01/2019 08:00 - 16:30 as normal
03/01/2019 08:00 - 16:30 as normal

See you in 2020!

 

Hint of the Month

Hint of the Month

Posted November 4th, 2019

The first of a new segment of our news section, Chris has written about a few hints in our system to make your life easier.

Read about it here

 

October Team Building Event

October Team Building Event

Posted October 23rd, 2019

James and Willow both give their accounts of an extremely traumatic experience at the Breakout Manchester. Warning: this story invloves: bribery, heartbreak, cheating and pure cold heartedness

Read more about how to escape an escape room

 

September Release

Release

Posted September 27th, 2019

May, June, July, and August all received the normal round of changes and updates. All customers were upgraded automatically as always, and a number of mobile app updates were pushed out where needed. As part of our Software As A Service (SaaS) solution we manage the full lifecycle of the platform and the software.

This time Chris has written about the new feature on the mobile application. We aren't just focusing on the mobile side, but the features tend to be a little easier to summarise.

 

New Apprentices Start

Programmer

Posted September 2nd, 2019

We need to say a big welcome to our two new degree apprentices. They are both starting out on a four year degree apprenticeship with MMU.

This is our second year working with MMU, and we are really pleased with how it is going. There have been some ups and downs, but it is something we are very glad we tripped over last year, and we are planning what to do in 2020 already.

For details of the course please visit https://www2.mmu.ac.uk/apprenticeships/students/digital-technology-solutions/.

 

April Release

Release

Posted April 30th, 2019

The monthly release cycle continued in April, with the usual collection of customer-specific change requests and bug fixes.

Zahir worked on a simple new feature on the mobile application - and has written a little bit about it.

 

Will the new 5G mobile devices change your world?

MWC19

Posted March 1st, 2019

We try to stay on top of technical developments so you don't have to. Zahir, one of our two MMU Degree Apprentices, has been reviewing the action at MWC 2019 to see if there's anything happening in the tech world that we can use with our contractors.

He's written a quick article for us on 5G phones, and 5G technology as a whole - read where he thinks we are all heading here!

 

Apprentice Vacancies

Programmer

Posted February 28th, 2019

We are attending the MMU apprentice fair on the 6th March looking for a range of people to fill out our team. Visit our apprentice vacancies page for more details.

 

February Release

Bytemark

Posted February 22nd, 2019

Continuing our regular release strategy, all live systems were fully updated onto the r20190212 branch by the 22nd Feb.

There's a number of tweaks to the integration used by our 3 contractors working with Stonewater, a social housing provider using MIS Active Management Systems. This release works around a number of undocumented restrictions relating to completions of jobs by contractors. This interface has been running since 2016, but things always change and so interfaces need to grow and adapt to continue to meet both the client's and contractor's needs.

Also in this release were changes to support integeration with Castles and Coasts using Capita One's OpenHousing. This involves some customisations to the normal interfaces supported by Castles & Coasts own in-house IT team. This was a quick project with a short turn around - the finished interface was initially released in December, with testing in early January, and then a controlled go-live this month.

It was obviously the month for EDI interfaces to clients - this release also included integration to White Horse Housing. This project was almost the opposite time-frame to the Castles & Coasts project - the initial work was completed last April, and over the year we have been working at the HA's pace to tweak the interface to fit their needs.

 

MMU Digital Technology Solutions Degree Apprenticeship

MWC19

Posted February 1st, 2019

We were lucky enough to hire 2 apprentices last year on the MMU course, and are pleased to be looking for more this year. Details of their programme can be found at https://www2.mmu.ac.uk/apprenticeships/students/digital-technology-solutions/.

One of our apprentices, Filip, has written a short piece on what it is like to be at MMU, and what it is like to work here - read what he thinks, all his own un-edited words!

 

New customer - Spokemead

MWC19

Posted January 16th, 2019

We've been working with Spokemead implementing a system since July last year...we gave them a full working test system to play with in August and then left them as much room as they needed to test the system. After a relaxed and extended testing period we visited them again in November last year to help them over the final stages of testing.

They originally chose us because we would be able to integrate with one of their customers who is using Northgate's housing solution. However, the client hasn't finished specifying the requirements for that yet, so in the meantime we've gone live with their mobile engineers working on jobs with their other big customer.

 

Building Maintenance Demonstrations

Bytemark

Posted January 1st, 2019

Have you just won a local authority of housing association contract?

Do you need a system to be live for the 1st April or even sooner?

Does your tender promise to integrate to their systems - maybe Orchard, ISB/Capita, Northgate, MIS Active Management Systems, or Aareon?

We can get a system in with mobile working and integration to the client for the 1st April, or sooner. The fastest we've ever gone live is 2 weeks from receiving the go ahead from a contractor to having jobs flowing from the client. We've had more than 25 years of experience working with contractors in your position, working to a tight deadline. Please get in touch to arrange a Demonstration as soon as possible so we can get the project started.

 

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Why contact Epix? We are different to most other software firms: we are engineers who can write software and as part of our approach whenever a customer contacts us we ask the following: What are the problems they are facing? What is consuming their time? What could be done better? How much money can we save them? How can we make them more successful? We have 28 years experience of providing solutions that are affordable and work. And we don’t stop when the system is installed – we continue to spend time with our customers as their businesses grow, enhancing our systems to give them the features they need – and keep them ahead of the competition.