Service Management

Our core products have be designed from the start to support a service management approach to installation, maintenance and scheduled repairs. We have worked with a number of service management companies in a variety of market sectors which has enabled us to provide a solution with insights gained across many different ways of working.

The core features of our service management offering have been built from the ground up to solve your problems rather than a modification of a more generic solution. All our products are written completely in-house so we can guarantee levels of support and integration that our competitors struggle to provide. They have also all been written to take full advantage of modern technology rather than simply building emulation layers on earlier products like many of our competitors do.


To view each benefits, please click on the appropriate tab.

  • Reduced Paperwork Costs

    Mobile working, interfacing and job control all combine to dramatically reduce paper handling costs. In a typical 20 engineer organisation we can trim £350K per year from administration alone.

  • Greater Control

    Real–time information exchanged between all systems means all your management staff can pro–actively monitor and intervene before minor issues turn into major headaches.

  • Increased Visibility

    Full access to repairs history, easy to use reports and real–time dashboard panels mean you can see the performance of your entire company and quickly assess where problems are going to be coming from.

  • Increased Productivity

    By integrating the call centre, mobile working and job control we are able to offer the most efficient appointments to the correct engineers and allow the engineers to complete their jobs with the minimum of wasted journeys, no accesses and an uninterrupted day.

  • Reduced Staff Training & Infrastructure Costs

    All our systems are designed to be easy to learn and straightforward to use. The data transfers of these products has been optimised to reduce both office and mobile costs, whilst also allowing distributed offices to be set up with minimal IT capital costs.

  • Security & Disaster Recovery

    Fully hosted solutions allow multiple levels of disaster recover to be implemented, and discrete levels of security to be added so that your systems are secure even from technical staff and catastrophic failure of your offices.

  • Environmentally Conscious

    By optimising allocation within the call centre we can minimise travel times cutting down emissions. Mobile working allows home starts and further reduces emissions by removing the need to return to the office. Additional obvious savings are gained by reducing paperwork across all modules. Finally, a hosted solution enables home-working which allows you to reduce power, heating and lighting costs in your offices.


To view each features, please click on the appropriate tab.

  • Nested Asset Hierarchy

    The systems support clients, branches, regions, addresses and assets. Assets carry around a fully–customisable register of information as well as a wide range of links to enable rapid querying of historical installation, repairs and maintenance.

  • Multi–Contract support

    The systems allow for multiple different pricing structures for each client e.g. day to day responsive work, void work, emergency/out of hours, planned work etc. Fully definable to suit your contracts.

  • Flexible Charging By Code or Time and Materials

    We support charging using SOR code, manual codes and also automatic uplifts from recorded time and materials.

  • Multi–Trade

    We support multi–trade engineers where you have a combination of highly specialised engineers and multi–skilled ones too.

  • Multi–Issue & Split Jobs

    Throughout our products we are able to issue individual jobs to multiple engineers or sub–contractors. Jobs can also be split into multiple smaller jobs for easier management and allocation.

  • Cyclical Work

    Within our products we support cyclical and scheduled work processes. Work can be automatically released as per a work schedule or created as part of a specific cycle. All generated work feeds directly into our other modules including job control and mobile working. Dashboard widgets support the whole life–time of an assets scheduling to highlight impending failures and keep you on target.

Call Centre

Designed with simplicity and flexibility in mind to provide a reliable diagnosis regardless of who processes the call from your customer.


Job Control

Developed since 1991, our software increases efficiency, visibility and control throughout the lifetime of a job.


Hosting & Support

Secure, redundant data-centre hosting. Unparalleled support included in the price!



Our founding technology, designed and developed by an ex-industry buyer features a dependable and robust solution.


Mobile Working

Engineered from the ground up as a tool for responsive repairs and servicing on a high–performance platform.



Communicating with other systems is often required, and we're upto the task.