Apprentice Manager – Application Process Currently Closed

We have had an amazing response, so we’ve closed the application process whilst we work through everyone’s CVs. If you have previously applied then you should be hearing from us one way or another fairly soon. If we don’t find someone to fill the position then we will reopen the process.

Job Summary

We are looking for someone to join our small, dynamic, and growing organisation. As part of our team that writes service management software, we need someone to do all the fuzzy bits of product development and customer management that the developers can’t do as well as you.

From day one you’ll be talking to customers and potential customers, visiting their sites, and acting as the liaison between them and the development team. You will be working alongside our existing implementation manager (Chris), and our front line support engineer (Tim), and contributing wherever you can make the most difference. As well as being part of managing and solving day-to-day customer requests, and the onboarding of new customers, you will be working on the sales pipeline – social media, marketing, sales presentations, YouTube videos, and anything else that helps bring new customers to us.

Your day-to-day duties will involve talking to users, solving problems they have, and translating what they say into meaningful requests for the rest of the team. You will be helping to bring in new business, and you will be a key member of the team setting up and training new customers on how our software works. By the end of the degree you will be managing the relationships with our customers, you will be the primary point of contact maintaining the relationship and representing their stakeholder interests to the rest of the organisation, and you’ll make sure projects are delivering real benefits to them.

  • Hours: Mon – Friday 08:00 to 16:30, with 1 hour for lunch. 20% attendance at MMU during term time (currently 1 day per week).
  • Location: St James Building, 79 Oxford Street in Manchester city centre. Just 5 minutes walk from MMU, diagonally opposite Oxford Road Station.
  • Dress code: Smartish casual, including your interview, we don’t expect suits. Except, because there’s always an exception, when we are meeting customers – then it is strictly smart.

Degree Apprenticeship

A key element of the role is the degree apprenticeship. We offer this in partnership with Manchester Metropolitan University, and you will be enrolled on their Chartered Manager Degree Apprenticeship. This is a 4 year course, working towards a BA (Hons) Business Management Professional degree from Manchester Metropolitan University, as well as a Level 6 degree apprenticeship.

We have been working with MMU to provide apprenticeships since 2018. Our first Digital Technology Solutions Software Engineer apprentice, Zahir, graduated in 2022 with a 1st Class BSc (Hons). We have 4 more apprentices on the course, with the next one graduating [fingers crossed] this summer. There are only 11 of us at EPIX, and we all work closely together to support all the apprentices throughout their course, including mentoring between apprentices to help transition through the years. One of the key differences between us and other apprenticeship providers is that you will be getting stuck in with real work from day one. Our DTS apprentices seem to appreciate the varied workload, and the difference they can make to our customers – and we are hoping that you will bring the same vitality and enthusiasm to the non-programming side of EPIX.

Over the course of the 4 years at least 20% of your working time will be spent in “off the job” training. This includes attendance at MMU during term time (approximately 1 day per week, but varies depending on course structure), and training provided by us. As part of your normal day you will be gaining valuable experience relevant to your course, as well as working on R&D tasks to extend your learning.

There’s loads more information at https://www.mmu.ac.uk/study/apprenticeships/courses/chartered-manager. There’s a picture of Zahir on page 2 of the chartered manager brochure.

Responsibilities and Duties

This is a varied role, and includes:

  • 1st line support – answering the phone, diagnosing problems, talking to users.

  • Training users – attending our customers’ office (anywhere in mainland UK) to train new users, and refresh old users.

  • Documentation – designing and starring in YouTube videos explaining the system, writing manuals to support user training, and updating online help articles.

  • Marketing – working with our existing marketing team (Hazel) to build new content, and keep our main website working as a sales funnel.

  • Project management and project documentation – starting with small feature requests, you will be managing projects from initial request from the customer, financial costing and prioritisation, to final delivery.

  • Stakeholder management – you will work with customers, senior management, and the development team to effectively ensure that the development process is delivering value.

  • Strategic thinking – by the end of your degree you will have a deep understanding of our customers and our products, and be beginning to contribute to future product and/or market direction.

Qualifications and Skills

You need to qualify for the MMU Apprenticeship Degree – by September 2023 you must:

  • Be 18 or older.
  • Have the right of abode and right to work in the UK to qualify for funding.
  • Meet course entry requirements – Applicants should have a minimum of 104 UCAS points at A-level (grades BCC) or an equivalent (eg BTEC DMM). You also need GCSE Mathematics and English Language (grade A*-C / 9-4) or equivalent .

We are looking for someone with:

  • Attention to detail and problem solving skills.
  • Excellent written and verbal communication skills.
  • Strong organisational and planning skills in a fast-paced environment.
  • A creative mind with an ability to suggest improvements.
  • Confidence and creativity with office productivity applications  – word processing, spreadsheets, presentations.

Salary and Benefits

  • Starting salary £16,000 p.a., with planned annual increase of 25% each year, giving a salary in the 4th year of £31,250.00 give or take.
  • Holidays: 25 days + all the English bank holidays.
  • Hybrid working: a constantly evolving and flexible mix of Working From Home and days in the office – currently approximately 60/40 split with 2 days in the office each week, but this adapts to weekly requirements [like rail strikes], weather, and business needs.
  • In Our Apprentices’ Own Words:
    • Relaxed and encouraging work environment comprised of a small tight-knit team.
    • Surrounded by supportive people that actually care about the work you are doing.
    • Engaging work.
    • Fairly regular free food [I didn’t know one of them was a cat]
    • Modern open-plan premises in the heart of Manchester.
    • Free pool playing lessons.
  • Sprint Review Cake: fortnightly encouragement to help us all get through the regular review and planning cycle – sometimes it’s not cake.
  • Relaxed Office Environment:
    • Dog friendly.
    • Pool table, table football, and table tennis.
    • Dedicated kitchen / dining area with unlimited fresh coffee [other drinks are available too].
  • Cycle to Work Scheme: we’ve had 5 people through this scheme so far – the building has secure bike storage and showers, so cycling is a real option with the help of salary sacrifice. We partner with Evans Cycles, and help you through the whole process including minor bike repairs in the office if you’ve had a bad ride in.
  • Regular Office Nights Out: we’ve not quite recovered from the change of pace of Covid, but we are slowly getting back into what we hope will be a monthly team-building exercise again, with relaxed food and drink.

Closing Date for Applications

We have temporarily closed the application process due to the high volume of candidates. Thank you for your interest.

Once we have offered you a position, you need to complete your university application and enrol on the course. This usually takes place a couple of months before you are due to start your programme, but can sometimes be later. The university application is not difficult to complete and we will help and provide guidance when required. Obviously, if you are still in sixth form, you will need to complete your course and get your results.