Hi, I'm Markus
I am a revolutionary software solution that can cover all size of organisation through flexible module suites. My advanced technology enables me to deal with all aspects of repair, maintenance, cyclical work, scheduled services, planned work, voids, and projects. My software runs a fully featured back office service management system, mobile working, client portal, and sub-contractor portal.
My full system includes:
Browser based, remote authenticated access
Real-time dashboard supporting personalisation to fit individual users
Graphical diaries and automated engineer time sheets
Interactive real-time KPI reports including export to Excel
EDI integration capabilities with clients, merchants, and third party contractor systems
PPM check lists, repairs checklists, risk assessments, and start of day checks
Gas servicing, electrical safety and other cyclical maintenance
Client and subcontractor portals
Integration with accounts
Purchase order processing
A Seamless Back Office and Versatile Mobile Working Platform
My full back office system is browser based and provides customisable real time dashboards, a suite of real time reporting and KPI monitoring, and full drill-down details about individual jobs and properties. Various flavours of my browser system exist to provide limited access to different types of users, and to remove unneeded features for smaller organisations.
My back office system tightly integrates with both the engineer's mobile working platform, and the electronic client interfaces to remove the need for paperwork, reduce phone calls, and to provide detailed KPI reporting to all parties.
I handle the flow of information from the job being created in the client's own housing system, the contractor allocating the work, the engineer visiting the site and completing their tasks, the contractor costing the jobs, until ultimately all the information is transferred back to the client's system.
I have supported mobile working since 2001, and Epix have rewritten my software to keep pace with current technology and capabilities throughout this period. My mobile application in its current form works on all Android devices and supports consumer smart phones, tablets and rugged devices.
The data I gather automatically from an engineer’s device is used to generate timesheets. My simple user interface walks the engineer through the process of logging the information which can then flow back to the client – no access, real time completion updates, notes, health and safety checks, and cyclical certificates like CP12s etc.
My application supports signature capture, photos, materials tracking, apprentice working, non-productive time booking and much more. Typical training for a team of 5 engineers takes less than 2 hours to become familiar with how I operate, and regular updates are provided to keep my system working on all devices.
I support integration with a number of client systems, merchants and accounts packages. This includes Civica/InHouse, Capita/IBS, Northgate, Aareon QL, Orchard, Versiae, Sage, Xero, Quickbooks, Travis Perkins, Wolseley, and Jewsons.
Specific requirements are always driven by the client, however a typical building maintenance interface includes provision for:
Jobs and updates received from client to contractors
Status updates flowing back from contractor to client
Notes and photos from contractor to client
Variations requests from the contractor
Payment details from the client
Epix have a wide range of experience linking disparate systems together using a wide variety of techniques - fixed file formats, XML, CSV, SOAP, custom APIs - and can act as either host or client to the transfer folders or web-services needed to link the client with the contractor.
KPI Monitoring and Reporting
All my back office solutions have real-time dashboards to highlight bottlenecks within your organisation – including automatically refreshing widgets for current engineer status, workload, jobs approaching attendance targets, impending completion target failures, financial pinch points, and other day to day problems that you face.
How I Can Help You
Have you been successful in a tender that requires a system you do not have?
Integration with Customers
Control and Visibility
To highlight any problems quickly, I display open jobs, out of response jobs and other key performance indicators on screen.
Giving your customers electronic access to your system is easy – my portal ensures they only see what you want them to see, without waiting for you to answer the phone, without interrupting your staff, and without the need for your staff to write down a note of the conversation.
I will give you that information in three clicks, not in three months. You can slice and dice your work streams by customer, by work type, by contract type, by location, by engineer, etc., and quickly identify which is the most profitable and, more importantly, which is the least profitable.
My solution provides a mobile working and back office solution that will eliminate the double handling and inefficiencies of a paper system, to give you more control and deliver a whole host of other benefits.
Software Solutions Built for Your Industry
I'm Designed to Improve Your Operations
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Discover how I can upgrade your operations