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Hi, I'm Markus

I am a revolutionary software solution that can cover all size of organisation through flexible module suites. My advanced technology enables me to deal with all aspects of repair, maintenance, cyclical work, scheduled services, planned work, voids, and projects. My software runs a fully featured back office service management system, mobile working, client portal, and sub-contractor portal.

My full system includes:

  • Browser based, remote authenticated access

  • Real-time dashboard supporting personalisation to fit individual users

  • Graphical diaries and automated engineer time sheets

  • Interactive real-time KPI reports including export to Excel

  • EDI integration capabilities with clients, merchants, and third party contractor systems

  • Asset register

  • Asset history

  • PPM check lists, repairs checklists, risk assessments, and start of day checks

  • Gas servicing, electrical safety and other cyclical maintenance

  • Client and subcontractor portals

  • Integration with accounts

  • Purchase order processing

  • Sales invoicing

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A Seamless Back Office and Versatile Mobile Working Platform

 
seamless back office software solution

My full back office system is browser based and provides customisable real time dashboards, a suite of real time reporting and KPI monitoring, and full drill-down details about individual jobs and properties. Various flavours of my browser system exist to provide limited access to different types of users, and to remove unneeded features for smaller organisations.

My back office system tightly integrates with both the engineer's mobile working platform, and the electronic client interfaces to remove the need for paperwork, reduce phone calls, and to provide detailed KPI reporting to all parties.

I handle the flow of information from the job being created in the client's own housing system, the contractor allocating the work, the engineer visiting the site and completing their tasks, the contractor costing the jobs, until ultimately all the information is transferred back to the client's system.

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versatile mobile working software solution

I have supported mobile working since 2001, and Epix have rewritten my software to keep pace with current technology and capabilities throughout this period. My mobile application in its current form works on all Android devices and supports consumer smart phones, tablets and rugged devices.

The data I gather automatically from an engineer’s device is used to generate timesheets. My simple user interface walks the engineer through the process of logging the information which can then flow back to the client – no access, real time completion updates, notes, health and safety checks, and cyclical certificates like CP12s etc.

My application supports signature capture, photos, materials tracking, apprentice working, non-productive time booking and much more. Typical training for a team of 5 engineers takes less than 2 hours to become familiar with how I operate, and regular updates are provided to keep my system working on all devices.

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Client Integration

I support integration with a number of client systems, merchants and accounts packages. This includes Civica/InHouse, Capita/IBS, Northgate, Aareon QL, Orchard, Versiae, Sage, Xero, Quickbooks, Travis Perkins, Wolseley, and Jewsons.

 

Specific requirements are always driven by the client, however a typical building maintenance interface includes provision for:

  • Jobs and updates received from client to contractors

  • Status updates flowing back from contractor to client

  • Notes and photos from contractor to client

  • Variations requests from the contractor

  • Completion information

  • Payment details from the client

client inegration software

Epix have a wide range of experience linking disparate systems together using a wide variety of techniques - fixed file formats, XML, CSV, SOAP, custom APIs - and can act as either host or client to the transfer folders or web-services needed to link the client with the contractor.

 

KPI Monitoring and Reporting

All my back office solutions have real-time dashboards to highlight bottlenecks within your organisation – including automatically refreshing widgets for current engineer status, workload, jobs approaching attendance targets, impending completion target failures, financial pinch points, and other day to day problems that you face.

kpi monitoring reporting

How I Can Help You

Contract Mobilisation


Have you been successful in a tender that requires a system you do not have? Do you need a new system or interface implemented ‘yesterday’? This is a situation Epix have been faced with many times. With enough commitment and focus from you, they can have my solution set up and working in a surprisingly short amount of time. It is never their preferred option to hurry my implementation, but they have been involved in mobilisations of contracts with interfacing and mobile engineers that have gone live 2 weeks after they were contacted.




Integration with Customers


If you carry out responsive maintenance then interfacing can deliver substantial savings and help to cement the relationship with your clients as it also delivers savings for them. Once it is in place, the savings roll on for as long as you retain the contract. I have been successfully interfaced with all the big housing and commercial systems: Aareon QL, Capita, Causeway, Civica, Concerto, Elogbooks, IBS, MCS, MIS, Open Housing, Oracle, Orchard, Netcall and Verisae as well as to a variety of bespoke applications. My developers are all employed in house and are able to meet whatever requirements your client’s application provider throws at them – even if they do not fully understand it themselves!




Control and Visibility


To highlight any problems quickly, I display open jobs, out of response jobs and other key performance indicators on screen. I streamline the "record fault >> fix fault >> charge" cycle by looking critically at all the processes in the life of a typical job to identify tasks which could be eliminated – Epix wrote my software from scratch to suit this world. Dashboards, stock control, purchasing and mobile working are all an integral part of my solution.




Customer Communication


Giving your customers electronic access to your system is easy – my portal ensures they only see what you want them to see, without waiting for you to answer the phone, without interrupting your staff, and without the need for your staff to write down a note of the conversation. Using technology this way not only saves time and money, it creates a professional impression that can set you apart from your competition. It shows that you are proud of the service you are providing and have nothing to hide.




Profitability


I will give you that information in three clicks, not in three months. You can slice and dice your work streams by customer, by work type, by contract type, by location, by engineer, etc., and quickly identify which is the most profitable and, more importantly, which is the least profitable.




Paper Free


My solution provides a mobile working and back office solution that will eliminate the double handling and inefficiencies of a paper system, to give you more control and deliver a whole host of other benefits. My mobile software has been designed to be easy to use and to guide the user through the correct flow of tasks gathering information at the relevant points. My back-office system provides the full power to control repair requests, planned maintenance, voids, invoicing processing, contract management, purchasing, stock control and much more.





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Arrange Your Demonstration


Discover how I can upgrade your operations

 

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