On 19–20 May, we welcomed customers from across the UK to Manchester for our EPIX Systems Open Day. The event began with a relaxed evening reception at Rain Bar, followed by a full day of sessions focused on sharing ideas, showcasing new features, and learning from the people who use MARKUS every day.
Although the event included plenty of product updates and demonstrations, what truly stood out were the conversations—honest, open, and full of insight. From the first drinks at Rain Bar to the closing session, the day was shaped by curiosity, collaboration, and a shared commitment to continuous improvement.
A Welcoming Start
Our evening reception set the tone, giving customers a chance to connect with each other and the EPIX team in an informal setting. One light-hearted highlight came when Kim from 1Call exclaimed, “Oh my gosh—I’ve just realised you’re the Chris from all the videos!” But underneath the laughter was real engagement—people wanted to share experiences and better understand how others were getting the most out of MARKUS.
From Practical Features to Real-World Wins
The following day’s sessions began with a focus on CRM and Support. We shared recent improvements to the Customer Support Portal, help articles, login announcements, and tutorials. Feedback during the session made it clear that customers are finding these updates genuinely helpful, particularly when training new starters or solving issues independently.
The Hot Topics session tackled operational challenges like health and safety compliance and managing damp and mould. We explored how to configure MARKUS for mandatory surveys, SLA tracking, and smart job allocation. Customers appreciated the honest, detailed walkthroughs—many noted the immediate relevance to their work.
Our New Features and Roadmap session introduced key developments, including the soon-to-launch multi-platform mobile app, the subcontractor portal, and updated crash monitoring tools. Lee from TFJ summed up his experience simply: “It’s got better and better.”
We closed with ‘How Do You Use MARKUS?’, a session built around customer stories. Attendees shared how tools like bulk import, tagging, digital timesheets, and template cloning are saving time and improving visibility. One delegate from 1Call remarked, “I’m only seeing 1% of the system and I’m already so happy,” adding later, “Where have you been all our lives?” Another team member commented, “We really are being spoiled today—we’ve had a terrible system for ten years.”
Real Feedback, Real Impact
We captured feedback throughout the day and in the post-event survey. The results were clear:
- 100% of respondents said the event helped them better understand how to use MARKUS.
- 100% said they gained ideas for improving business processes.
- 100% would attend another Open Day and recommend it to a colleague.
Some customers were kind enough to share quotes for us to use in future communications. One wrote:
“Fantastic day engaging with the EPIX team. It’s not often we get the chance to connect, so today was a real highlight. Thanks again for the invite—we truly appreciated it and hope to see you all again soon.”
Another shared:
“As a new customer, we found the Open Day to be incredibly insightful—it was refreshing to hear ‘YES’ to almost every question asked. It’s clear that nothing is too big an ask for the team at EPIX.”
What’s Next
We’re already following up on suggestions from the day. We’re expanding our how-to resources, launching webinars focused on specific use cases, and reviewing input from the ‘Dream Big’ and ‘Everyday Wins’ sessions to help guide future development. We’re also inviting customers to get more involved in case studies and webinars.
To everyone who joined us: thank you. Your input helps us build not just better software, but a stronger community. Whether you asked a question, shared a story, or simply took part, you made a real impact—and we look forward to continuing the conversation.
