Improve your Quality Assurance (QA) process with MARKUS

Marwah explains how MARKUS captures customer feedback, helping you spot gaps and keep your QA on track.

Trust Pilot, Google reviews, Amazon feedback – we all like to know what other people think. We want to know that we’re getting the best service.

Here at EPIX we love getting customer feedback, it’s crucial to helping us improve our products and services, and it makes us feel good to know when we’re doing a great job. With MARKUS’ customer Quality Assurance, you can get that too.

At the end of every job, your engineers are prompted to ask the client if they’d like to share feedback. If so, they hand over their mobile or tablet for the client to complete the survey independently. Engineers can’t see the responses, so clients can give honest, unbiased feedback. QAs can be tailored to capture exactly the information you need, and a signature requirement means you always know who’s responded.

What does it look like on the mobile?

This is the prompt screen, which clients can choose to skip if they wish

These are just two examples of the types of question and answer formats you can use – we provide many other options too, and can tailor the questions to suit your business.

Interested? To set this up, give us a call with the questions you need on the screen, and it will be done for you in no time! 0161 477 2343.