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November Release 2025

Posted on November 5, 2025
Ian Mellor
Releases

 

New Features

  • Added pre-defined reasons/comments when changing statuses, and added the ability to filter the status change report on these reasons
  • Added a PDA system option to control the wording that is prefixed to operative sales lines added via the mobile app
  • Tweaked the format of the geo-tag watermark attached to photos uploaded via the mobile app to make it look nicer with better precision
  • Changed the deferred statement logic when checking what queries are in the queue
  • Added a postcode find site button to the (ACR/MARKUS For Assets) client wizard to make entering new properties easier
  • Added support to the SMS service to respect assets set to suppress communications
  • Added First Visit Fix to the screen for updating job header information
  • Changed the purchase order screen direct editing of invoice statuses to match the invoice passing rules
  • Improved support for the Oil Safe Number on OFTEC Oil Survey
  • New fields on the visit statistics report to show information about the operative

Changes For a Single Contractor

  • Updates to the timesheet to fix issues with overtime values
  • Created a new interface process to import documents from Archibus/UWE
  • New customer builds: Waterworxz, RefMech
  • Removed the requirement to manually approve completion details before they are sent to Archibus/UWE
  • Updated the Verisae job importer to be able to set ETTC (estimated job times) based on a problem type for PPM jobs
  • Updated scopes in the Verisae/COOP job importer
  • Updated the Orchard/Your Housing Group exporter to handle internal jobs created via the generic spreadsheet uploaded
  • Updated the ServiceChannel API to enable fetching PPM jobs with target dates in the distant future that their standard parameters suppress
  • Added (optional) tracking codes to the Xero sales invoice export
  • Changed the Archibus/UWE exporter to support a new status flow

Platform Improvements

  • Created a new API endpoint to get system usage information for internal licensing, monitoring, and billing
  • Added auto-patching ability when using PDO; added connection pooling for PDO; added backwards-compatible PDO debugging
  • Changed the purchase invoice line data structure to make it easier for the help desk team to investigate support issues
  • Added the ability for Epix staff to generate a new customer at the click of a single button on the staging server
  • Added a standard email for releasing new mobile builds to customers who have requested notification
  • Improved our internal crash log reporting to set priorities
  • Improved internal procedures to support uppercase letters in system options
  • Made the new customer support portal easy to turn on at the bottom of the online help menu

Bug Fixes

  • Fixed a mobile app exception caused by an invalid constructor on non-existent contacts
  • Fixed a mobile app exception caused when rotating the screen whilst manually refreshing the places to go list
  • Fixed a bug where changing an engineer’s standard labour parts meant visits were not showing up correctly on timesheets
  • Fixed a bug preventing purchase invoice passing
  • Added a report name override to the jobs approval report to enable dashboard filter personalisation
  • Fixed typo controlling the job statuses that the bulk update screen is prevented from effecting
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