Improve your communication – both internally and with your clients too.
As well as helping to streamline your systems (from the moment you log a job until the moment you receive payment) MARKUS also means your staff have real-time information available to them, wherever they are. This improves communication between back office and field staff, and means client queries can be answered quickly and efficiently.
Engineers can see all the information they need on MARKUS Mobile before they start work, and they can add comments, photos and update job details as they go. Your office staff know the status of all jobs, whenever they need to, and wherever they are. You can also choose to give clients access to job information through MARKUS’ client portal –this reduces their need to call you for updates and saves time all round.
Having complete job information in one place which is easy to access really does make a difference, as these quotes show:
‘Contracts managers love that they can see such a wealth of information flowing back from engineers. This saves so much time costing jobs, and means that we rarely need to return to site for anything.’ Phil Wright, LINK Contracting
‘The mobile app and the back office are seamlessly connected – the engineer’s data flows back and gives the admin team all the information they need.’ Ricky Cropper, JORDAN
‘It is calm in the office first thing in the morning because the engineers can see what jobs they have the night before – so they can pick up stock and plan their whole day.’ Megan Gerrard, JC Construction
‘The admin users like that all the information is in one place. If they get a query about a job they can easily find it and see everything they need.’ Phil Wright, LINK Contracting
If you’d like to find out how MARKUS could help you improve your communication please call us for a friendly chat on 0161 477 2343, or click above to book a demo.
